Private Enquiry & Delivery Guide

Lots are viewed and handed over in Hong Kong by default, with the location, timing and handover record confirmed in writing for each transaction.

Each order

The address, timing, collector identification and handover record are confirmed in writing for each transaction.

Elsewhere

A warehouse viewing or cross-border shipment requires separate written confirmation of the warehouse, carrier, costs, insurance, return address and transfer of risk before dispatch.

Not automatic

A local warehouse is never arranged automatically based only on the buyer's country.

Materials and payment arrangements are confirmed before a viewing is booked.

Booking

For high-value lots, materials and the required deposit or payment arrangement are normally confirmed first; percentages, deadlines and settlement timing are stated in the transaction document.

Shipment

If the transaction does not proceed, round-trip transport and insurance are normally the buyer's responsibility; who bears the one-way delivery cost after a confirmed sale must be recorded before payment and dispatch.

Returns

A return caused by misdescription, transit damage or another responsibility issue is not treated as a simple change-of-mind return.

Every cross-border delivery is confirmed in writing, item by item, before dispatch.

Dispatch

The carrier, declared value, insured value, coverage, exclusions, receipt or refusal process, and who submits a loss or damage claim.

Risk transfer

Paying a transport or insurance charge does not by itself allocate every transport risk; transfer of risk is governed by the final transaction document, handover evidence and applicable law.

Our role

The Vera Buy website does not act as a carrier or insurer.

Destination import declarations and taxes are the buyer's responsibility, to the extent permitted by applicable law.

Division

Destination import declarations, customs duties, import VAT and local charges sit with the buyer; the actual seller may provide accurate commercial documents or supporting materials as agreed in writing.

No guarantee

Import restrictions, declarations and tax rates vary by destination; neither the seller nor Vera Buy pre-guarantees import eligibility, a fixed tax amount or successful customs clearance, and destination requirements should be confirmed before dispatch.

The invoice or transaction evidence is issued by the actual seller of that transaction.

Issuance

According to the seller's place of registration and the transaction; a Hong Kong company will generally provide a Hong Kong invoice or relevant commercial document.

On request

The website does not automatically promise a Mainland China VAT invoice or a tax invoice from the buyer's jurisdiction; any specific requirement, related tax and third-party cost must be confirmed before payment.

A third-party report covers only the object, scope and findings stated in that report.

Report scope

A report should not be read as covering every metal, gemstone, workmanship or provenance aspect of the complete piece; where a titanium work has no separate metal report, this is stated in the lot materials, and main-stone reports are reviewed according to their original wording.

Acceptance

If a transaction document provides a seven-calendar-day acceptance period, it also states when the period begins and how misdescription, transit damage and change-of-mind returns are handled; returns and remedies remain subject to any mandatory applicable law.